Terms of Service

Last updated: July 25, 2026

1. Acceptance of Terms

By creating an account or using Carbon REI (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not create an account or use the Service.

2. The Service

Carbon REI is a hosted, subscription-based CRM built for real estate wholesalers — lead management, pipeline tracking, calendar, forms, quotes, and automated follow-up. We host and operate the Service on your behalf; you access it through your account.

3. Account Registration

You must provide accurate, current information when creating an account and keep your login credentials secure. You are responsible for all activity that occurs under your account.

4. Subscription, Billing & Fees

Access to the Service requires a one-time setup fee and a recurring monthly subscription fee, both billed through our payment processor at the rates shown at signup. Your subscription renews automatically each month until cancelled.

All fees are non-refundable. We do not offer refunds for the setup fee or for any monthly subscription charge, for any reason, including partial billing periods. The setup fee covers onboarding, configuration, and data migration work performed on your behalf, and is earned in full once that work begins. If you cancel, you will simply not be charged for any future billing period — but no refund will be issued for fees already charged.

5. Cancellation & Termination

You may cancel your subscription at any time from your account settings or by contacting support; cancellation takes effect at the end of your current billing period, and you retain access until then. We may suspend or terminate your account for non-payment, breach of these Terms, or use of the Service for unlawful purposes, with notice where practical.

If you have any concern about a charge or billing issue, please contact support and make a good-faith effort to resolve the matter first before initiating a chargeback or payment dispute with your bank or card issuer. We reserve the right to suspend an account with an open, unresolved chargeback.

6. Acceptable Use

You are responsible for how you use the Service, including any email, SMS, or voice communications you send to your own contacts. You agree to comply with all applicable laws governing electronic communications and marketing — including the TCPA, CAN-SPAM, and equivalent laws in your jurisdiction — and to obtain any consent required before contacting a lead. You may not use the Service to send unlawful, fraudulent, or abusive communications, or to store or transmit content that infringes another party’s rights.

7. Your Data

You own the contact, deal, and other business data you enter into the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. We do not sell your Customer Data. If you connect your own third-party accounts (for example, a personal Twilio account for SMS), you are responsible for that account, its costs, and your compliance with that provider’s own terms.

8. Third-Party Services

The Service relies on third-party providers (including payment processing, email delivery, and cloud hosting) to operate. We select these providers carefully, but we are not responsible for an outage, error, or change in a third-party provider’s service that affects the Service.

9. Intellectual Property

We retain all rights to the Carbon REI platform, software, and branding. Nothing in these Terms transfers ownership of the platform to you; your rights are limited to using the Service as described here for the duration of your subscription.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid us in the three months preceding the claim.

Without limiting the foregoing, we are not responsible or liable for: (a) the content, delivery, or outcome of any SMS, email, or voice communications you send through the Service, including any complaints, opt-outs, carrier blocking, or legal claims arising from those communications; (b) any deal, transaction, or contract that fails to close, falls through, or is otherwise unsuccessful; (c) any earnest money deposit or other funds lost, forfeited, or disputed in connection with a transaction managed through the Service; or (d) any other financial, business, or personal loss or damage you or your clients incur in the course of using the Service. You are solely responsible for your own business decisions, communications, and transactions, and for your compliance with any laws that apply to them.

12. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact support via Chat.