1. Acceptance of Terms
By creating an account or using Carbon REI (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not create an account or use the Service.
2. The Service
Carbon REI is a hosted, subscription-based CRM built for real estate wholesalers — lead management, pipeline tracking, calendar, forms, quotes, and automated follow-up. We host and operate the Service on your behalf; you access it through your account.
3. Account Registration
You must provide accurate, current information when creating an account and keep your login credentials secure. You are responsible for all activity that occurs under your account.
4. Subscription, Billing & Fees
Access to the Service requires a one-time setup fee and a recurring monthly subscription fee, both billed through our payment processor at the rates shown at signup. Your subscription renews automatically each month until cancelled.
All fees are non-refundable. We do not offer refunds for the setup fee or for any monthly subscription charge, for any reason, including partial billing periods. The setup fee covers onboarding, configuration, and data migration work performed on your behalf, and is earned in full once that work begins. If you cancel, you will simply not be charged for any future billing period — but no refund will be issued for fees already charged.
Separately from the above, we may from time to time offer specific, non-monetary service commitments tied to a plan (for example, additional configuration work or complimentary access) as described on our pricing page. These commitments are not refunds, credits, or cash equivalents, do not reduce any fee already charged, and are fulfilled solely through continued service — never a payment back to you.
5. Cancellation & Termination
You may cancel your subscription at any time from your account settings or by contacting support; cancellation takes effect at the end of your current billing period, and you retain access until then. We may suspend or terminate your account for non-payment, breach of these Terms, or use of the Service for unlawful purposes, with notice where practical.
If you have any concern about a charge or billing issue, please contact support and make a good-faith effort to resolve the matter first before initiating a chargeback or payment dispute with your bank or card issuer. We reserve the right to suspend an account with an open, unresolved chargeback.
6. Acceptable Use
You are responsible for how you use the Service, including any email, SMS, or voice communications you send to your own contacts. You agree to comply with all applicable laws governing electronic communications and marketing — including the TCPA, CAN-SPAM, and equivalent laws in your jurisdiction — and to obtain any consent required before contacting a lead. You may not use the Service to send unlawful, fraudulent, or abusive communications, or to store or transmit content that infringes another party’s rights.
7. Your Data
You own the contact, deal, and other business data you enter into the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. We do not sell your Customer Data. If you connect your own third-party accounts (for example, a personal Twilio account for SMS), you are responsible for that account, its costs, and your compliance with that provider’s own terms.
8. Buyers Directory
The Service may give you access to a shared directory of cash buyers and other potential purchasers (the “Buyers Directory”). The Buyers Directory is provided for informational and networking purposes only. We do not vet, verify, or guarantee the identity, creditworthiness, intent, funding, or reliability of any buyer listed, and we do not promise or guarantee that any buyer will respond to your outreach, make an offer, honor an offer, or close on any transaction.
Any communication or transaction you enter into with a buyer from the Buyers Directory is at your own risk and sole discretion. We are not a party to, and are not responsible for, any negotiation, contract, or deal between you and a buyer. We are not liable for any deal that falls through, any misrepresentation by a buyer, any earnest money or other funds lost, or any other loss or damage arising from your use of the Buyers Directory. You are solely responsible for independently verifying and vetting any buyer before relying on them or entering into a transaction with them.
9. Lead Marketplace
The Service may offer a marketplace through which qualified seller leads are made available for purchase by sub-accounts within the platform (the “Lead Marketplace”). Leads listed on the Lead Marketplace are sourced and reviewed by us or our personnel before listing, but we do not guarantee the accuracy, completeness, or currency of any contact information, property details, asking price, or stated motivation associated with a lead, and we do not guarantee that a lead will respond, remain interested, or result in any transaction.
All Lead Marketplace purchases are final sale. We do not offer refunds, credits, or replacements for any lead, for any reason — including a lead that does not respond, is unreachable, has incorrect contact information, is no longer interested, was already contacted by another party, or does not result in a closed transaction. Once purchased, a lead is made available exclusively to the purchasing sub-account; we do not sell the same lead to more than one purchaser.
Purchasing a lead does not relieve you of your own obligation to comply with the TCPA, applicable Do Not Call rules, and any other law governing how you contact that lead, and we are not responsible for verifying that a lead has consented to being contacted by you. You are solely responsible for your own outreach to, and any transaction with, a lead purchased through the Lead Marketplace, and for independently verifying any information associated with it before relying on it. We are not a party to, and are not responsible or liable for, any communication, negotiation, contract, or transaction between you and a purchased lead, including any loss, damage, or legal claim arising from your outreach to or dealings with that lead.
10. Third-Party Services
The Service relies on third-party providers (including payment processing, email delivery, and cloud hosting) to operate. We select these providers carefully, but we are not responsible for an outage, error, or change in a third-party provider’s service that affects the Service.
11. Intellectual Property
We retain all rights to the Carbon REI platform, software, and branding. Nothing in these Terms transfers ownership of the platform to you; your rights are limited to using the Service as described here for the duration of your subscription.
12. Disclaimer of Warranties
The Service is provided “as is” and “as available” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
13. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid us in the three months preceding the claim.
Without limiting the foregoing, we are not responsible or liable for: (a) the content, delivery, or outcome of any SMS, email, or voice communications you send through the Service, including any complaints, opt-outs, carrier blocking, or legal claims arising from those communications; (b) any deal, transaction, or contract that fails to close, falls through, or is otherwise unsuccessful; (c) any earnest money deposit or other funds lost, forfeited, or disputed in connection with a transaction managed through the Service; (d) any lead purchased, sold, or listed through the Lead Marketplace, including its accuracy, responsiveness, or outcome, and any amount paid for a lead through the Lead Marketplace, which is non-refundable as described in Section 9; or (e) any other financial, business, or personal loss or damage you or your clients incur in the course of using the Service. You are solely responsible for your own business decisions, communications, and transactions, and for your compliance with any laws that apply to them.
14. Indemnification
You agree to defend, indemnify, and hold harmless Carbon REI, its affiliates, and their respective officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service, including any email, SMS, or voice communications you send or place through it; (b) your compliance, or failure to comply, with the TCPA, CAN-SPAM, Do Not Call rules, or any other law governing electronic or telephonic communications; (c) your breach of these Terms; or (d) your violation of any third party’s rights, including the rights of anyone you contact through the Service. This obligation survives termination of your account.
15. Changes to Terms
We may update these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date. Continued use of the Service after changes constitutes acceptance of the revised Terms.
16. Contact
For questions about these Terms, contact support via Chat.